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Our Guarantee - Yes Dear Florals | Woodland Park, Colorado

At Yes Dear Florals, every order is important to us because we understand the significance of sending flowers for every occasion. Whether you're ordering floral arrangements for a special celebration, funeral arrangements, or just to brighten someone's day, we are dedicated to providing beautiful flowers and exceptional service. Serving Woodland Park, Colorado, and the surrounding Pikes Peak region, we ensure that every order is handled with care and attention to detail.

Quality and Customer Satisfaction Guarantee

Because flowers are a natural, perishable product, and all our arrangements are handmade, we make every effort to ensure the quality, accuracy, and beauty of each order. Many factors can affect the longevity and presentation of flowers, and we continually strive to control these variables to improve floral performance. However, due to the nature of the product, we cannot guarantee the exact lifespan of any flower or arrangement.

If you are not satisfied with the quality of your flowers or arrangement, please contact us immediately at 719-374-6370. We will make every reasonable effort to rectify the issue or provide another suitable resolution, at our discretion.

By placing an order with Yes Dear Florals, you acknowledge that we cannot be held responsible for natural variations in flowers, such as color, bloom size, or longevity, which may vary due to factors outside of our control, including weather, seasonality, and availability.

Delivery Time & Availability

We make every effort to accommodate our customers’ delivery needs; however, we cannot guarantee delivery at a specific time of day, especially during peak holiday periods (e.g., Valentine's Day, Mother's Day, Christmas). For timely delivery, especially during busy seasons, we strongly recommend placing your orders well in advance.

Taxes are calculated based on the prevailing rates in the area of our store location, Woodland Park, Colorado. All prices are quoted in USD unless otherwise noted. You, the customer, are responsible for any applicable taxes and fees associated with your order.

Funeral and Sympathy Arrangements

Funeral flower arrangements and sympathy flowers often require additional lead time. If you require a specific delivery time for a funeral arrangement, please inform us several days in advance so we can best accommodate your needs. While we will make every effort to fulfill your request, we cannot guarantee exact delivery times, especially for services outside of normal business hours.

By placing an order for funeral arrangements, you understand and agree that we will not be held responsible for delays or errors due to third-party actions, including funeral home procedures, traffic, or weather-related delays.

Sunday/Monday Deliveries

Sunday and Monday deliveries may not always be available. We will make reasonable efforts to accommodate these requests, but we cannot guarantee delivery on these days. For urgent or time-sensitive deliveries, we recommend contacting us directly to confirm availability.

Hospital Deliveries

We specialize in deliveries to local hospitals in Woodland Park, Colorado. When placing your hospital delivery, please provide the hospital name, recipient's name, room number, and phone number. Please note that most hospitals have strict procedures for flower deliveries and may not allow florists to deliver directly to patient rooms. We will follow the hospital's delivery guidelines, but we cannot be held responsible for any delays or non-delivery if the hospital's policies prevent us from delivering the flowers as requested.

Latex balloons are not permitted in most hospitals or schools due to health risks such as latex allergies. It is the customer’s responsibility to check with the hospital/school prior to ordering if latex balloons or other restricted items are requested.

Limitation of Liability

By placing an order with Yes Dear Florals, you agree that our liability is limited to the value of the product purchased. We are not responsible for any indirect, incidental, or consequential damages arising from the delivery or non-delivery of flowers or gifts. In the event that a substitution is necessary due to unavailable products, our liability is limited to ensuring that the substitution is of equal or greater value.

Substitution Policy - Yes Dear Florals | Woodland Park, Colorado

At Yes Dear Florals, we are dedicated to providing the freshest and most beautiful floral arrangements in Woodland Park, Colorado, and the surrounding Pikes Peak region. Due to the nature of fresh flowers, the seasonality of blooms, and regional availability, substitutions may be necessary to ensure that your order is fulfilled as closely as possible to your original selection. We strive to maintain the overall "look and feel" of your arrangement, considering factors such as size, shape, style, and color combinations.

Fresh Flowers:

We are committed to delivering fresh flowers that are as beautiful as possible, but sometimes substitutions are required. If a specific flower is unavailable, we will substitute it with one of equal or greater value, ensuring it complements the arrangement's overall design. In single-variety arrangements, we will prioritize the flower variety over color. For example, if your order is for yellow daisies, we may substitute with a different color of daisies (not another yellow flower). Similarly, white roses may be substituted with cream roses, and peach roses may be substituted with pink roses. In arrangements with orchids, purple and pink orchids may be substituted for white orchids and vice versa.

Plants:

For green plants and blooming plants, we may substitute with plants of equal or greater value, ensuring that they align closely with your original choice. For one-of-a-kind plants like orchids, we will make every attempt to match the plant type, but a different color may be substituted if necessary. Containers for plants will be as similar as possible to the original, though style variations may occur.

Gift Baskets:

If a substitution is needed in a gift basket, we will replace any items with others of equal or greater value to guarantee freshness and timely delivery. The contents of the basket will remain as close to the original selection as possible, ensuring that your recipient will enjoy a beautiful and thoughtful gift.

Substitutions for Special Occasions:

For special occasion deliveries—such as funeral flowers, birthday flowers, or anniversary flowers—timely delivery is our top priority. If a flower you have requested is unavailable and we cannot reach you via phone or email, we may substitute with flowers of equal or greater value to ensure the delivery is made on time.

At Yes Dear Florals, we take great care in creating arrangements that meet your expectations, and our substitution policy ensures that your order is fulfilled with the same quality and care, even if a specific flower or item is unavailable.

Delivery Policy - Yes Dear Florals | Woodland Park, Colorado

If No One is Home:
If the recipient is unavailable at the time of delivery, Yes Dear Florals will make every effort to leave the gift in a safe, secure location at the delivery address, such as a covered porch, breezeway, or with a trusted neighbor (depending on the location in Woodland Park, Colorado). We will notify the recipient of the attempted delivery and may leave a courtesy message to arrange for redelivery if needed.

Recipient May Be Contacted:
To ensure successful delivery of your floral arrangement or gift, Yes Dear Florals may contact the recipient in advance, particularly for deliveries in rural areas like Woodland Park or surrounding regions. For perishable items, including fruit baskets and gourmet gift baskets, we may reach out to confirm the recipient will be home to accept the delivery. We take extra care with fresh flowers, gifts, and gourmet items to ensure they arrive in perfect condition.

Requests to Leave Item(s) at Door:
Customers requesting that an order be left at the doorstep, porch, or yard assume full liability for the safety and condition of the item. Yes Dear Florals strongly discourages this request, as we cannot be responsible for missing, damaged, or improperly handled items. For the safety of the local community and the abundant wildlife in Woodland Park and the greater Pikes Peak region, we may refuse to leave perishable items, such as fruit and gourmet gifts, unattended outside.

At Yes Dear Florals, we are dedicated to providing exceptional floral delivery services in Woodland Park, Colorado, and surrounding areas, ensuring each delivery meets our high standards of quality and care.

Credit Card Processing Fee

In compliance with Colorado state law, a credit card processing fee may be applied to all credit card transactions. This fee is intended to cover the costs associated with processing payments via credit card and is subject to change based on applicable laws and merchant service fees.

Please note that this processing fee does not apply to payments made by cash, check, or debit card.

The processing fee, if applicable, will be clearly disclosed to you prior to completing your transaction. By proceeding with a credit card payment, you acknowledge and agree to the application of this fee, as well as any other terms outlined during the checkout process.

This notice is provided to ensure full transparency in accordance with Colorado's legal requirements for credit card processing. We reserve the right to update or modify this fee structure at any time, in accordance with changes to applicable laws or merchant agreements.

Cancellations - Yes Dear Florals | Woodland Park, Colorado

At Yes Dear Florals, we are committed to providing exceptional service and ensuring your satisfaction with every floral arrangement or gift delivery in Woodland Park, Colorado, and the surrounding Pikes Peak region. If you need to cancel your order, you may do so at any time prior to delivery. Once your order is en route or has already been delivered, we are unable to process a cancellation.

To cancel an order, please contact our Woodland Park store directly and leave a detailed message, including your order number and the reason for cancellation. Our customer service team will respond as quickly as possible to confirm the cancellation, as long as the order has not yet been processed for delivery.

We strive to accommodate all cancellation requests before the floral arrangements or gift deliveries are on their way, ensuring you have the flexibility and peace of mind when ordering from Yes Dear Florals.